Privacy Policy

A legal disclaimer

1. Introduction

At Vivins Eco Packs (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us in business transactions.

By using our services or providing us with your information, you consent to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when:

- Requesting quotes or product information
- Creating an account on our website
- Placing orders or conducting business transactions
- Subscribing to our newsletter or marketing communications
- Contacting us for customer support

Types of personal information we collect:

- Name and business contact details (email, phone number, address)
- Company information and business registration details
- Payment and billing information
- Shipping and delivery addresses
- Product preferences and order history
- Communication preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

- IP address and device information
- Browser type and version
- Pages visited and time spent on our website
- Referring website information
- Cookies and similar tracking technologies

2.3 Business Information

As a B2B service provider, we may collect:

- Company size and industry information
- Packaging requirements and specifications
- Order volumes and frequency
- Business relationships and references

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Business Operations

- Processing and fulfilling your orders
- Providing customer support and responding to inquiries
- Managing business relationships and accounts
- Invoicing and payment processing
- Quality control and product improvement

3.2 Marketing and Communications

- Sending product updates and company newsletters
- Sharing relevant industry insights and sustainability information
- Promotional offers and new product announcements
- Market research and customer feedback collection

3.3 Legal and Compliance

- Complying with applicable laws and regulations
- Protecting our legal rights and interests
- Preventing fraud and ensuring security
- Maintaining business records as required by law

4. Information Sharing and Disclosure

4.1 We May Share Information With:

Service Providers and Partners:

- Manufacturing partners (only information necessary for order fulfillment)
- Shipping and logistics companies
- Payment processors and financial institutions
- IT service providers and website hosting companies
- Professional advisors (lawyers, accountants, auditors)

Business Transfers:
Information may be transferred in connection with mergers, acquisitions, or sale of business assets.

Legal Requirements:
We may disclose information when required by law, court order, or government regulation.

4.2 We Do NOT:

- Sell personal information to third parties
- Share customer lists with competitors
- Use information for purposes unrelated to our business relationship

5. Data Security

We implement appropriate technical and organizational security measures to protect your information:

- Secure data transmission using SSL encryption
- Access controls limiting who can view personal information
- Regular security assessments and updates
- Secure storage of physical and digital records
- Employee training on data protection practices

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to:

- Fulfill the purposes outlined in this privacy policy
- Comply with legal obligations and resolve disputes
- Maintain business records as required by applicable laws

Typical retention periods:

- Customer account information: Duration of business relationship + 7 years
- Transaction records: 7 years from completion
- Marketing communications: Until you unsubscribe
- Website analytics: 2 years

7. Your Rights and Choices

7.1 Access and Control

You have the right to:

- Access and review your personal information
- Request corrections to inaccurate information
- Request deletion of your information (subject to legal requirements)
- Object to certain processing activities
- Receive a copy of your information in a portable format

7.2 Communication Preferences

You can:

- Unsubscribe from marketing emails using the link provided
- Update your communication preferences by contacting us
- Opt-out of non-essential communications

7.3 How to Exercise Your Rights

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

- Remember your preferences and settings
- Analyze website traffic and improve user experience
- Provide personalized content and recommendations
- Enable certain website functionality

Types of cookies we use:

- Essential cookies: Necessary for website functionality
- Analytics cookies: Help us understand website usage
- Marketing cookies: Used for targeted advertising (with your consent)

You can control cookies through your browser settings, but disabling certain cookies may affect website functionality.

9. International Data Transfers

If you are located outside India, please note that we may transfer your information to and process it in India. By using our services, you consent to such transfers. We implement appropriate safeguards to protect your information during international transfers.

10. Children’s Privacy

Our services are intended for businesses and individuals over 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

*Vivins Eco Packs*
Email: legal@vivinsecopacks.com
Phone: +9179778 09149

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

- Posting the updated policy on our website
- Sending an email notification to registered users
- Including notices in our regular business communications

13. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising from this policy shall be resolved in accordance with Indian jurisdiction.

14. Additional Rights for Indian Residents

In accordance with the Information Technology Act, 2000, and other applicable Indian data protection laws, you have additional rights regarding your personal information. We are committed to complying with all relevant Indian privacy regulations as they evolve.

This Privacy Policy represents our commitment to protecting your privacy while building sustainable business relationships. We believe that transparency in data handling is as important as transparency in our packaging materials.

Questions? We’re here to help. Contact our team for any privacy-related inquiries or concerns.